Mission College Technology Committee

tech-resources

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DRAFT 9-25-06

Standard III.C: Technology Resources

Administration Chair: Hanh Tran

Faculty Co-Chair: Michael Climo

List of Participants:

David Jordan

Donna Ayers

Standard III.C: Technology Resources

Technology resources are used to support student learning programs and services and to improve institutional effectiveness. Technology planning is integrated with institutional planning.

III.C.1. The institution assures that any technology support it provides is designed to meet the needs of learning, teaching, college-wide communications, research, and operational systems.

III.C.1.a. Technology services, professional support, facilities, hardware, and software are designed to enhance the operation and effectiveness of the institution.

Descriptive Summary

A number of campus and district committees have played an integral role in guiding the planning, acquisitions and support of technologies. At the district level, the District Technology Committee recommends computers and network equipments and also provides network guidelines, district application information and procedures to college technology. The college Technology Committee sets forth the technology plans and goals for the college. Most of the hardware standardization, network security and network applications have been district driven. The college Technology Committee recommends new policies and procedures related to technology to the college. These recommendations and procedures are approved by the College of Council. The integration of technology into the student learning process, administrative services and teaching includes faculty and staff access to technology and student access to technology.

Faculty and Staff Access to Technology

Spring 2006, the college hired a professional expert to develop web based enrollment reports to enable faculty, especially department chairs, to check student enrollment and compare the current year enrollment with the previous year enrollment. The Curriculum Committee is posting all final copies of submitted curricula online, which allows faculty to view curricula anywhere there is Internet access. The Curriculum Committee is also able to revise and upload to the college server the Proposed New Course Request form from off campus. Curriculum information is now centralized in database server on campus.

Prior to October 2005, the college web sites were hosted by an outside vendor. This outside service limited the space usage per user and number of web pages for faculty. Since then, the college has addressed the problem by bringing web sites back to the campus. All full time and part time faculty members are able to have web pages for their classes by submitting online requests.

In January 2006, Microsoft Exchange 2003 replaced the Lotus CC:mail system and became available to all full and part time faculty members. The conversion to Microsoft Exchange 2003 has streamlined the communication among the faculty, staff and administration. By June 2006, ll faculty computers with Pentium II, Pentium III or Celeron were upgraded to Pentium IV and connected to the college data communication network.

To support faculty with new email, the Information Technology (IT) staff provided one-on-one computer and email support in the faculty offices for ten hours each day during the first week of the spring and fall 2006 semesters. A series of Outlook and Outlook Web Access workshops from basic to advanced levels were scheduled throughout the spring 2006 semester for faculty and staff. These workshops were taught by faculty and staff volunteers.

Systems Applications and Procedures (SAP) enterprise, a well known large application, is the district administrative network application. The SAP financial module went live in July 2002. The human resource module went live in May 2006.

All staff, faculty computers configured with standard software application now include Microsoft Office 2003 package products, SAP, Symantec Anti Virus, Adobe Reader, File Transfer Protocol programs, and Internet access.

NetTrack software package is the new student tracking system being deployed in the Learning Resource Center and the Math center to track student usage of the computer laboratories. The new system allows students to track lab time for class credit; faculty can view the student lab usage reports at any time on campus via the browser. The system also provides the statistics of student activities by discipline or subjects to instructors, lab managers and department chairs.

The classrooms in the new Collaborative Studies Building contain mounted LCD projectors and electronic screens, so more faculty members are able to use newer technology in their classrooms. The new high resolution LCD projectors in LRC 205 and 234 also assist teaching. The Math Lab has 36 high end computers supporting math software, funded by a Title V grant. This lab also includes a smart board, document camera and mounted projector to help faculty incorporate technology in their teaching.

Audio/visual materials and equipment are located in the Audio/visual Department in the Campus Center. The hours of service are from 7:30 AM to 4:00 PM Monday through Friday and occasionally Saturday 8:00 AM to 12:00 AM. The Instructional Media service of the center offers a wide variety of services to the campus, such as VHS, CD and audiocassette duplications. This department also offers a wide range of instructional equipment, such as computers, projectors, a public announcement system, television, VCR/DVD, teleconferencing and satellite downlink broadcasting services, and media carts. Faculty members can make a reservation on line to have equipment delivered to their classrooms, or they can pick up equipment at their own convenience. One of the new features added to the Collaborative Studies Building was the addition of electronic screen projection, mounted projectors and media cabinet to each room. The instructors can now go to their classes and use state-of-the-art audio/visual equipment in the classroom. The Information Technology department supervises the audio-visual technician, supports media equipments needs and maintenance the contracts on an as-needed basis or through other contracted maintenance agreements.

In August of 2006, twenty new multifunction printer/copier machines were installed throughout the campus. These replaced older machines and increased the number of high end printer/copiers from ten to twenty.

Students Access to Technology

Student access to technology through the use of computers has increased significantly in the last few years. Several departmental computer labs are used to support specific curriculum and are listed below.

The Computer Application Office Technology (CAOT) Center has fifteen black and white laser printers and 57 workstations for students to use while learning computer applications and office technologies. Print servers have been installed to eliminate the need for dedicated computers to control the printing process. This center is supported by a part time (50 percent) information technology instructional assistant. During the past two years, CAOT has replaced outdated computers and purchased needed maintenance and utility software to increase reliability and performance of the computers.

The Computer Science lab has three different computer labs. Two of the three labs have recently updated computers. These labs are central to the Computer Science program and are used throughout the day by classes and for open labs. The Computer Science department has two full time lab assistants.

In the Natural Sciences department there are several computer labs available to students. The chemistry lab has seven computers for student use that are used in instruction. The biology lab has seven desktops used by students to enhance their learning of anatomy, perform physiology simulation experiments, conduct research on scientific literature using the Internet, and work on their laboratory reports. In 2004 the department purchased the equipment needed to modernize the physics lab. Seven new DeskPro computers and multiple Labpro sensors are used for data acquisition. In 2005, the astronomy discipline purchased three new 8-inch Newtonian telescopes.

Disabled Students Programs and Services (DSP&S) provide disabled students the training, resources and equipment needed to access technology and succeed in their courses. A full time DSP&S Access Technology Specialist works with campus Information Technology and Learning Resource Center personnel to make the Learning Resource Center accessible and ADA compliant. A new Proposition A/AA bond funded Student Services building will allow DSP&S to expand to three times its current size. The new office will include several new positions and offices for counseling, tutoring, proctoring room and a high tech center lab of 12 state of the art computers with a screen projector.

Prior to 2003, the library had twenty student computers. In 2003 these were upgraded and eight more were added. Presently, there are 28 student computers. Students have access to the various databases to which the library subscribes, both on campus and at home. The library also has Microsoft Office on the computers so students can type and print their papers. In June 2005, the library upgraded its online catalog to Sirsi. Students can now also access the library catalog through the Internet at home.

The multimedia program has four computer teaching labs dedicated to multimedia students. These labs house 22 Pentium III personal computers, 21 G4 Power Macintosh computers, 7 G5 Power Macintosh computers, video and sound editing software, digital cameras, projectors, scanners, and dedicated MAC and PC servers. This equipment supports students and faculty who use computer workstations to produce graphics, hypertext, video, animation, and sound.

The writing lab has 18 Pentium IV stations with ESL software to assist students with improving vocabulary, grammar, writing and reading.

The math lab has 38 workstations with math software. This lab is also used as a teaching classroom.

In addition to these discipline labs, the Learning Resource Center is the only lab open to students on campus that provides support for multiple subjects, including Internet access. Software installed in the LRC assists students in basic skills, such as math, ESL, grammar, and science. In 2004, the college purchased 108 new Pentium IV computers equipped with 108 flat panels for the LRC. In 2006, the college upgraded an additional 18 computers from Pentium II to Pentium IV. Currently, the total number of Pentium IV computers in the LRC is 126. The computer commons area of the LRC lab is open from 8:00 AM – 8:00 PM Monday through Thursday, closed on Friday, and open only four hours on Saturday from 10:00 AM – 2:00 PM.

Online course status reports are available on the college website for students to check the status of classes prior to their enrollment.

Self-evaluation

Since the last self study the college has made significant progress in student, staff, and faculty access to technology. Over 95 percent of computers on campus have been updated to Pentium IV processors. The former college e-mail system was replaced by the latest Microsoft Exchange system. The printer/copier machines have been significantly updated and expanded throughout the campus. Information Technology workshops are offered on a regular basis to assist faculty and staff with their teaching and working needs. The IT department has implemented many Web services for students, staff and faculty, such as online appointments, surveys, work requests, and audio/video equipment reservations. However, the college does not have a permanent full time Web designer to maintain and develop Web pages with dynamic content.

In December of 2005, L.A. Mission was the first college in the Los Angeles Community College District (LACCD) to provide Web based course status reports. Department chairs, faculty, and administrators are able to use this information to track class enrollments and class size averages on a daily basis. The IT department is developing a Web based student portal which allows access to several resources such as assessment information, e-mail, class availability, registration, lab usage time, and tutoring referrals.

The Learning Center Computer Commons has 144 Pentium IV computers with flat panel monitors and Internet access. However, the center is closed after 8:00 pm Monday through Thursday, all day Friday, and is only open Saturdays from 10:00 am to 2:00 pm. These hours of operation limit student access to technology on campus.

As a result of the findings of the 2004 state audit of the noncredit program, in April 2006 the college adopted a computer tracking system, NetTrack to monitor student usage in the Learning Center and Math Center. This system requires new standardized student log in procedures, digitizes the counting of non-credit FTES tutoring, and provides tutorial reports and other features.

The multimedia program was recently awarded a Title V Cooperative Grant and plans to completely overhaul the outdated PC lab and convert it to a MAC lab by spring 2007.

The Audio/Visual department is housed in a very small room and often overcrowded with equipment. Moreover, the one full time staff person cannot adequately cover weekend and evening events which require A/V support. Adjunct faculty teaching during these times are particularly affected by the limited access to audio/visual equipment.

Planning Agenda

• The college will address the lack of interactive web pages with dynamic content by hiring a full time permanent Web designer.

• The college will evaluate the staffing, utilization, and hours of operation of all computer labs throughout the campus to improve access to technology and support student learning.

III.C1.b. The institution provides quality training in the effective application of its information technology to students and personnel.

Descriptive Summary

Technology training for students, staff and faculty is addressed at many levels by many different sources. Students receive training in academic programs, Co-op Education and vocational programs offered at the college. The college provides training to students in specific laboratories such as chemistry lab, biology lab through instructional orientations. Students are also trained through the college computer labs, which are open for walk-in usage. Staff members at the LRC also provide orientations to students in the Computer Commons, LRC 205, LRC 234 and tutoring areas on how to use computers, printers and basic academic software.

Additional computers in the library with library resources are available for students use. Library personnel provide instructions to students on how to conduct research using database resources. The library offers six different information competency workshops (This was one of the nine general education goals/Student Learning Outcomes that the college adopted in 2003) during the day, in the evening, and on Saturdays. The workshops take place in either LRC 205 or LRC 234. The topics of the workshops are Research Strategies, Searching for Books, Locating Journal & Newspaper Articles, Internet I-The Basics, Internet II-Searching & Evaluation, and MLA Format. Each student is asked to complete an exercise at the end of each library workshop. In an attempt to measure whether the students can apply the skills learned. The library also offers assignment-specific orientations when requested by an instructor. The library always has a reference librarian on duty when the library is open, so students can get help finding books, using the Internet or databases, or using Microsoft Office. Students also receive further training from their instructors on how to search the Internet, use Etudes, and email, even if the class is not a computer-related class.

Providing training workshops to faculty and staff is one of the most notable accomplishments in the past four years. Because of the room limitation at Mission College, the LRC 234 and the new Math Center become a hub of training and learning for faculty, staff and administrators. It acts as a faculty/staff development center where faculty and staff receive workshops and technical training, such as using FTP to upload web pages, using Outlook Web Access, designing their own web pages, and using Word, Excel, Access, and other college web applications. With district specialists, the college conducted several training sections to provide on-campus training and retraining for administrative assistants and department chairs with the use of district applications, such as Protocol, SAP, and Business Warehouse training. To provide support and increase the interest of faculty in distance learning, the distance learning coordinator cooperated with the director of ITV by putting together the plans of training for trainers, and proposing the stipend for online teaching. In addition to the actual classroom training, the staff development coordinator frequently emails all users the self-paced Microsoft online trainings and other subjects that benefit employees.

The college Information Technology staff developed how-to guides, handouts for new email and Secure File Transfer Protocol. A series of Outlook and Outlook Web Access workshops from basic to advanced levels have been scheduled throughout the semester to faculty and staff. These workshops were taught by voluntary faculty, staff and multimedia developer personnel. The Staff Development Coordinator provides online self-learning to staff and faculty.

Microsoft Office Specialist (MOS) practice exams are also available at LRC 234. This will allow all classified staff to take pre tests before the real MOS exam. Staff members who improve their skills and become MOS certified receives a stipend.

To provide support desktop users, hardware, software, and network application, the college also purchased a one-year package at New-Horizons training center; all training courses will enhance and reinforce technical skills of IT staff in many areas such as email services, database services, student application services, web services, and new hardware.

Self Evaluation:

Staff and faculty alike will function effectively in their workplaces if they know how to access technology comfortably. While all full time faculty and staff have computers, printers and access to the Internet, the need for a staff and faculty development center is also necessary. Currently, faculty and staff workshops have scheduled to use in LRC 234, LRC 205 or Math Lab. Scheduling workshops is difficult because of conflicts with room usage and conflicts between academic versus administrative software. Encouraging faculty and staff to use technology without training is a major issue that the college should address. The college could improve technology training for faculty and staff by offering the workshops at the times and that do not conflict with LRC student sessions.

Planning Agenda:

• By the time of this writing, the LRC 234 and adjunct faculty in the Instructional building areas are approved by WEC, and Academic Senate to establish the two locations called Center for Excellence of Teaching. A Title V grant provides funds to purchase equipments to support the two centers such as computers, a smart board, a document camera, scanners, an LCD and all necessary equipment.

III.C.1.c. The institution systematically plans, acquires, maintains, and upgrades or replaces technology infrastructure and equipment to meet institutional needs.

Descriptive Summary:

Information Technology maintains the network infrastructure at Mission College in the lower level of the Library and Learning Resource Center. IT is responsible for network computing, web technology, audio/videos, telecommunication services and equipment for students, staff and faculty. The IT staff coordinates with the district IT staff to configure and design the Wide Area Network to ensure the security and integrity of the network especially the connectivity from college to district and among colleges within the district. The network infrastructure is a part of district network. Thus, most of the Wide Area Network equipment is purchased and configured from a holistic system approach. District IT is responsible for maintaining routers and the firewall. The firmware of this equipment is upgraded frequently. CENIC maintains the Internet access. In November 2004, the college coordinated with Verizon, CENIC and District Office to plan and install the broadband service (T3) project.

Currently, IT consists of one IT Manager, two computer network support specialists, three assistant computer network support specialists, one media specialist and one temporary multimedia developer. IT provides day-to-day support for all computer users, including basic computer skills for staff and fauclty, local applications and network applications support, and hardware support. IT maintains computers, printers, servers, switches, PBX system, all audio/visual equipments and the Learning Resource Center computer lab.

Since the turn of the century, technology at the college has changed significantly. Until 2002, the campus backbone was based on 10Mb hubs and category 3 wiring. In 2002, 50% of wiring was updated to category 5 and 5e; most of the 10Mb hubs were replaced with 100 Mb switches and with fiber backbone. The college understands the need for a strong, dynamic infrastructure to ensure support for existing technology requirements and to prepare for the expansion of the campus and for inevitable new technologies

In anticipation of funds from the recent passage of Bond AA measure, the college has analyzed the existing campus infrastructure and proposed a strategic plan for the future growth of the college. The IT campus-wide infrastructure project is expected to start in the late summer of 2006. This project will rewire and upgrade all Ethernet cables from category 3, 5 and 5e to category 6 and replace old Extreme switches with new Cisco layer 3 technology switches. The acquisition of new equipment provides for future growth and expansion of services for the next five to seven years and improves the network security and bandwidth usage. Wireless hot spots will be installed in all student activity areas and classrooms. IT is also working with the PlanNet and GSE consultants of most future campus projects to ensure that any technology plans are coordinated and at the current campus standards for technology; these projects are as follows:

• Campus network infrastructure standards.

• A cyber café where students can relax and check email or surf the Internet,

• Campus services, which will house most of the student services, such as Financial Aid, EOPS, Admissions & Records and Counseling,

• A multimedia art building that provides more teaching classrooms and multimedia labs,

• Smart Classroom project

Video conferencing, Intranet portal services, wireless technologies, and a storage area network are now within reach. The college also upgraded to Windows Active Directory at the end of 2005 in both administrative and student networks. This upgrade improved the centralized network management significantly and improves the security and messaging systems on campus. The college also invests in Scheduling and Reporting System (SARS) to automate student appointments and telephone calls for registration. The software also allows students to electronically schedule their academic advising and other appointments. This project is expected to be implemented in the summer of 2006 and to be installed in the fall 2006.

The IT department began managing the telephone system in the summer of 2005. The current telephone system is more than 10 years old. IT staff coordinates with Plant Facilities personnel and/or Altura technician to provide the telephone support to campus users. The system has mixed of analog and digital lines. Most employees still have analog lines which will not support many features such as name displayed, multiple button functions.

Self Evaluation:

The college needs to address policies and procedures for maintaining technology to ensure software, hardware up to date. Recommendations for and the establishment of computer lab usage policies and staff/faculty network access policies are also needed. Computer replacement for students, staff and faculty has not identified specific sources to support the three-year replacement model from the state chancellor office. The college needs to develop a multiple-year plan for technology purchases including hardware, software and servers, both academic and administrative, and prioritize the list of program and technology needs for the divisions and campus-wide. However, identifying the resources to support the technology needs is always a challenge.

Recently, the IT Department developed an inventory of College hardware, software, and data communication equipment so that we can make better decisions on upgrading. For example, high on the list is the need to upgrade all faculty computers and monitors in the faculty cluster; the need to upgrade all servers in the data center, the need to rewire, upgrade switches in all telephone communication rooms, and the need to purchase a Disaster Recovery System.

These listed items are critical to support the communication channels on campus. Each year, the college technology committee will evaluate our progress in maintaining and upgrading hardware and software to ensure state-of-the-art learning and working environments to students, faculty and staff. The evaluation will be based on the result of the future on line survey.

The IT staff member who managed the telephone system retired in October of 2005. Two of the Computer and Network Support Specialists have split their duties to provide the telephone support. The Data Network support has become shorthanded. The existing telephone system lacks several features to accommodate the technology needs and will not support the growth of the College. To take advantage of the revenue from the Bond AA measures, based on the 5-year analysis of the consultant the College will go forward to transform the existing telephone to IP telephony. By the time of this writing, the College, Plannet and GSE consultants are working on the Voice over IP project proposal.

Other critical problems include security, documentation of networks, and managing warranties. The Mission College network lacks separation of administrative and academic networks, which has caused security threats. In the past, the IT staff has had difficulty with troubleshooting and/or fixing problems because of poor labeling and cabling management of the wiring systems. Neither network documentation nor network diagrams had been correctly recorded. All servers are out of warranty, which caused the disruption of the use of computers in the LRC for a few days in 2005 when one of the servers had a dead power supply.

Planning Agenda

• Taking advantage of the Bond AA measure funding, the college explores the coming projects of Campus Wide Infrastructure and Infrastructure Standardizations to ensure the projects include network security, standardized labeling of the wiring system, and upgraded the network documentations which will begin in the fall of 2006.

• The IT department is proposing to purchase of a disaster recovery system for all critical servers and planning to have it installed by the end of 2006.

• To identify the technology needs on different areas on campus, the college technology committee will put together the new technology faculty/staff and student surveys in the fall of 2006.

III.C.1.d. The distribution and utilization of technology resources support the development, maintenance, and enhancement of its programs and services.

The acquisition of computer equipment falls to each department on campus. IT coordinates acquisitions to make sure they meet campus standards. The goal for upgrading computer labs is a three-year cycle, that is, no computer should be more than three years old. This has been very difficult to implement fully due to budget limitations in the past few years. However, under shared governance, the administration, the Technology Committee, the Academic Senate, and the College Council approved using block grant resources to upgrade computers for students, staff and faculty. As a result, the college purchased 90 new computers to replace and add on to the LRC; the older computers have been distributed to faculty and staff. Also IT maintains an inventory database of voice and data communication equipment. IT uses information from this database to provide reporting capabilities to assist in assessing equipment and decision making to purchase the new equipment for student computer labs and computers for faculty and staff

The office managers, directors and the respective vice presidents decided upon and manage administrative budgets, including student services and business activities. Most funds spent on student services computers are through federal funds or special funds. For instant, EOP&S and financial aid offices have their own funds. Administrative employees in areas that are not associated with funding resources included Plant Facilities, who typically end up with roll-down equipment from student computer labs or from faculty computers. Due to the requirements of SAP enterprise system, a few administrative areas included payroll, personnel computers had old computers which were upgraded with newer computers by the general funds.

Distance Learning at Mission College has evolved over the past five years. Current Distant Learning programs include an online learning implementation using Etudes course management software. Distance education technology equipment and the new version of Etudes are discussed and defined in various levels of district and college committees. Distance coordinators, faculty and administrators of all colleges have attended these committees to define budget line-items.

The academic discipline computing labs on campus are self-supporting for technology related areas. The college has not adopted a plan to support Macintosh systems. The Multimedia Department has outsourced Gene 9 to provide technical support to their student labs. The computer science labs, the CAOT labs, and the engineering labs have their own instructional assistants to support the student labs.

IT has a number of agreements and contracts with vendors. The Microsoft agreement provides MS desktop software upgrade yearly; the Symantec agreement provides Symantec Anti Virus, and a Brightmail software upgrade every three years; the TAMIS contract provides software support for Plant Facilities and IT on line work requests. College general funds and TTIP funds pay for these services. The district resources provide standard communication equipments such as routers and firewalls housed at Data Center of college IT department. The General Fund of the College provided a new email administrative system and new servers.

Self Evaluation:

The college will continually assess the contribution of technology to student, faculty and staff services. The campus infrastructure includes data lines, fiber optics, and voice, video and network equipments, which continue to be updated. Among the on-going and incoming projects, the network will incorporate the newest technologies implemented by Cisco. The network will have full redundant core switches and will provide 99.9999% uptime. The power systems will be also in placed in the event of power loss. This will protect servers and core switches from power outages. The upgrade will provide students, staff and faculty with a reliable and sustained network infrastructure.

Planning Agenda

• By sharing the governance process, the college will revise the Technology Master plan for the next five years to incorporate with the Education Master Plan and the Facilities Master Plan.

• In additional to Etudes-ng, Distance Learning program will use the moodle open source e-learning as a backup due to the high cost of Etudes-ng.

III.C.2. Technology planning is integrated with institutional planning. The institution systematically assesses the effective use of technology resources and uses the results of evaluation as the basis for improvement.

The college technology committee is a shared governance committee and is responsible for prioritizing and implementing the use of technology on campus. The college Technology Committee is a part of the College Council which is the central planning committee at LAMC. Technology is a key component of the college’s institutional plans at the administrative, departmental and division levels. As an example, the top two goals of the college for 2004-2005 and 2005-2006 include reorganization of the IT department and hiring a new IT manager.

The College evaluates the replacement of technology in various ways. The IT department keeps an up-to-date inventory of equipment, and subcommittees ensure that a fair and just evaluation of computer needs is made and that new equipment is put in the right place.

For the LRC, this is a campus-wide effort, but for the CAOT, Multimedia, Engineering, Science, Computer Science, DSP&S and Biology labs, lab assistants and instructors who are familiar with their needs are responsible for evaluation of their areas. Currently, a computer network support specialist or IT manager reviews hardware and software for compatibility and feasibility. The college adopts the computer standards from the District Technology Committee (DTC); The College IT manager attends monthly DTC meetings to collaborate and align the college technology with the district technology. District IT provides direction and support to campus technology initiatives, which the Vice Chancellor at the district office coordinates.

IT is involved in the planning of new facilities and making sure that the network connectivity and technology services are the best for the college. The college has special Propostion A and AA funds for new buildings. All new buildings will have smart classrooms. The current IT manager works with college consultants on developing special projects to make sure they coordinate them well with the technology staff.

Self Evaluation:

One problem for the college’s technology is that the college does not consolidate technology from different areas on campus. While some make an effort to keep the campus technologically up-to-date, the efforts are not coordinated. This situation will be addressed through the college technology committee who present from different divisions. This committee will identify and recommend technology needs to the college and also will ensure all technologies are fully supported. With the last year hired Manager of College Information System position, the technology coordination, roles, responsibilities should be move forward and accomplished.

Planning Agenda

• The college will establish procedures to ensure that all academic programs and services have appropriate equipment, necessary software, adequate training, and essential technical support personnel.

• IT department will propose to purchase the software license counter or an equivalent technology to make sure all software licenses on campus are compliant.

Standard III.C: Evidences and documentations

College on Line Curriculum

http://academic.lamission.edu/curriculum

On line course status

http://academic.lamission.edu/reports/enrollment/

On line NetTrack report (on campus only)

http://academic.lamission.edu:81

College workshops

http://www.lamission.edu/it/workshops.html

Computer-Based Training

http://www.profj.us/desktop/

Center for Excellence of Teaching (CET)